Connecting Yelp

Link your Yelp business so FirstQuote can answer your Yelp leads for you.

Once Yelp is connected, every new Yelp lead gets an instant reply in your voice, and the whole conversation shows up on your Conversations page.

Before you start

You'll need the Yelp account that owns your business listing — the one you use to sign in at biz.yelp.com.

Connect your Yelp business

1. Go to the Businesses page and find your business.
2. Click + Add integration, then Connect Yelp. (If you're still in setup, the Connect Yelp button is right on the "Connect a lead source" step.)
3. Sign in to Yelp when it asks, and allow FirstQuote access.
4. Back on FirstQuote, pick which Yelp business to connect and click Connect this business.

That's it. You'll see "AI replies are turned on and set up with default settings" — from that moment, new Yelp leads are answered automatically. You can adjust how replies sound anytime in your business settings.

Turning replies on and off

On the Businesses page, every connected platform has an Auto-reply toggle. Flip it off and FirstQuote stops replying to new Yelp leads (existing conversations stay in your inbox). Flip it back on anytime.

If you see "Reconnect needed"

Sometimes Yelp's connection to FirstQuote expires — for example, if you change your Yelp password. When that happens, the Yelp row on your Businesses page shows an amber Reconnect needed badge. Click Reconnect and sign in to Yelp again; your conversations and settings are untouched.

Good to know

• Replies you send from Yelp's own app still work. The moment you reply to a lead yourself, FirstQuote steps back and lets you run the conversation.
• Deleting the integration (the trash icon) stops new Yelp leads from coming in, but keeps your existing conversations.