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Get Answers and Help

Our FAQ below answers the most common questions, and our documentation has step-by-step guides to setup, connecting integrations, auto-replies, and billing. Still can't find what you're looking for? You can always contact our support team.

Getting started

How does FirstQuote reply to my leads?
FirstQuote uses AI to reply with a friendly, sales-focused message tailored to what the client asked for. It answers their questions using the business details you provide, makes the case for choosing you, and works toward the next step — usually getting their phone number or booking the job. You control how it replies, what services to turn away, and when to hand the conversation over to you.
How fast does FirstQuote actually respond?
Most replies are under 10 seconds. Your dashboard tracks your actual average so you can see how you're doing overall.
Can I add multiple businesses to one account?
Yes — your FirstQuote.ai account supports any number of businesses, each with its own connections, conversations, and AI auto-reply settings.
Can I try out the AI before it talks to real leads?
Yes — every business has a "Test your AI" page in its settings. You play the customer in a practice conversation and see exactly how the AI would reply, using your saved settings. Nothing is saved or sent anywhere — no texts, no emails, no messages to real customers — so you can tweak your reply settings and test again until it sounds right.

Integrations

Which platforms can I connect?
We currently support Yelp, Thumbtack, and Google Local Services Ads.
Is it safe to connect my business?
Yes - we use only the official APIs of each platform. For example, connecting to Yelp uses their official OAuth2 connection flow.
How do I turn off an integration?
From the Businesses page, you can turn off auto-replies with the toggle button. If you want to fully disconnect the integration, just click the trash icon. Existing conversations stay in your inbox; only future leads from that source stop arriving.

Billing & account

How is pricing structured?
Your first 5 qualified leads are free. After that we charge per qualified lead, billed weekly — leads that were never a fit for your business cost nothing. There is no monthly subscription, no setup fee, and you can cancel anytime. See our pricing page for the latest pricing based on your lead volume.
How do I update my payment method?
Just go to the Billing page after you login. You can update your payment info using the link on that page.
Can I cancel any time?
Yes — there's no contract, no subscription. You are only charged for the qualified leads you receive.

Privacy & data

Is my lead data shared with third parties?
No — lead and message data is only used to operate FirstQuote on your behalf and isn't sold or shared for marketing. Full details are in our Privacy Policy.
How long is conversation data retained?
As long as you have an account with us, your data is safely in your account. Deleting your account will wipe out all your data, including lead conversations.
How do I delete my account?
You can fully delete your account from your account settings page. We'll confirm the deletion and remove your data. This action is not reversible, so make sure you are prepared to clear all your lead data.

Still have questions?

Talk to a real support person.

Send us your questions or concerns, and our team will reply as quickly as possible. We typically reply during US business hours.